Clinical intelligence that moves care forward.
PhyPal handles the information and administrative work around the physician — treatment authorizations, medical-legal evidence, patient intake and follow-through — so clinics move faster, physicians see more patients, and patients get care sooner.
| Patient / request | Submitted | Status | Clock |
|---|---|---|---|
| M. AlvarezLumbar MRI · 72148 | Oct 3 | Approved | |
| J. OkaforPT 2×/wk × 6 · 97110 | Oct 6 | Info requested | |
| R. ChenESI L4-5 · 64483 | Oct 7 | Under review · day 3 | |
| D. PatelOrtho consult · 99244 | Oct 8 | Modified | |
| S. NguyenShoulder arthroscopy · 29827 | Today | Validated · ready to send |
Who we serve
What do you get from PhyPal?
Pick the seat you sit in. The answer is different for each one.
For Physicians
Walk into the room already knowing the patient — and leave the paperwork to the system.
- Structured history, function and treatment context captured before the visit, not typed during it
- Your treatment orders turn into complete authorization requests automatically, with status back in your chart
- Between visits, you see adherence, function and setbacks — not just whoever calls
- Your clinical judgment stays yours. PhyPal never decides, it prepares.
For Clinic Leadership
Fewer staff hours per authorization, fewer denials from incomplete requests, more physician capacity.
- Authorization throughput and timeliness you can see — per request, per administrator, per physician
- Integrates with the EHR and practice systems you already run; no new portal for staff to live in
- HIPAA-aligned operations, access controls and audit trails
- Pilots defined by metrics before they start, with a baseline and a report
For Medical-Legal Evaluators
Every material fact traced to its page. The opinion — and the report — stay yours.
- A chronology built from the record, with every entry linked to the source page
- Issue-specific extraction aligned to the questions the cover letter asks
- Gaps and contradictions surfaced instead of smoothed over
- Built to the standard of California Labor Code §4628 — PhyPal prepares evidence; it does not write reports
For Patients
Your clinic invites you. You tell your story once. Your care team actually sees it.
- A guided, plain-language check-in on your phone before your visit — about 6 minutes
- Short follow-ups between visits so your care team knows how you're really doing
- Available in multiple languages; no app store required
- Your information goes only to your care team and is protected under HIPAA
Four capabilities, one platform
Clinical workflow infrastructure for provider organizations.
Clinical workflow infrastructure begins with Intake Intelligence for structured history and guided digital workflows, continues through evidence infrastructure for clinical records and RFA automation for treatment authorizations, and closes the loop with outcomes optimization using AI. Start with one workflow; integrate around the systems your team already uses.
Intake Intelligence
Understand the patient before the encounter begins. Structured history, symptoms, function and treatment context captured through guided digital workflows.
Explore intake intelligence02Evidence Infrastructure
Make complex clinical evidence usable — and traceable. Submitted medical and legal records become structured, source-linked, physician-ready evidence.
Explore evidence extraction for IME/QME03Authorization Orchestration
Move treatment requests forward without losing visibility. The authorization lifecycle coordinated from clinical order through determination and status return.
Explore RFA automation04Outcomes Optimization
Close the loop after treatment. Adherence, function, symptoms and response tracked so the care team can see what happened after treatment was ordered.
Explore outcomes optimization with AIWorkers' Compensation
Workers' comp software for the RFA and the medical-legal record.
Move treatment forward. Make evidence trustworthy. Workers' Compensation care crosses provider systems, authorization teams, adjusters, utilization review, peer reviewers, records and forms. Every handoff is a chance for delay or lost visibility. PhyPal focuses on the workflows around the physician — not replacing the physician.
Authorization Orchestration
RFA automation and RFA tracking from treatment order to determination, with the status returned to the provider workflow.
RFA software for California providersEvidence Infrastructure
Not medical record review. A defensible evidence layer — medical chronology, evidence extraction and provenance — for QME, AME and IME work.
QME and IME record review supportWhat physicians are saying
Built with physicians, in their workflows.
PhyPal has facilitated the collection of data, making my work faster and easier allowing me to spend my time analyzing the problems and communicating directly with the patients.Richard Jimenez, MD — RheumatologyFounding member of The Seattle Arthritis Clinic; Clinical Associate Professor of Medicine, University of Washington
PhyPal has allowed me to spend more high-value time with my patients. This allowed me to reduce many manual and often tedious office functions and processes.Leslie Kim, MD — Orthopedic SurgeryChair, Orthopedic Surgery Department, Mills-Peninsula Hospital; past President, California Orthopaedic Association
Research proof
We believed in measuring outcomes before AI became a headline.
A predecessor PhyPal/Snapcare smartphone application was evaluated in a randomized controlled trial of 93 patients with chronic low back pain. The study, published in European Spine Journal in 2018, found that the app group experienced a significantly greater decline in disability over 12 weeks.
European Spine Journal · 2018
Smartphone app in self-management of chronic low back pain: a randomized controlled trial
Chhabra HS, Sharma S, Verma S. Eur Spine J. 2018;27(11):2862–2874.
Why PhyPal
Built from healthcare operations. Expanded by modern AI.
PhyPal's experience predates today's generative-AI wave. Our team has built healthcare applications for medical practices and payers and has worked across complex clinical and administrative workflows. Today, we combine structured clinical logic, deterministic validation, workflow automation, APIs, provenance and AI according to the problem being solved.
worked with across provider workflows
processed across clinical workflows
supported through PhyPal-powered experiences
Both sides of the transaction
Our engineering and operations team has worked on billing and revenue cycle, bill review, UR operations, authorizations and clinical documentation — on projects beyond PhyPal.
Deterministic where it matters
Rules and validation constrain critical steps; AI is applied where it adds leverage.
Integration-first
An orchestration layer inside the EHR and practice systems teams already use — not another portal.
FAQ
PhyPal, in plain terms.
What is PhyPal?
PhyPal is clinical workflow infrastructure for provider organizations. It combines deterministic workflow logic, integration and AI to handle the information and administrative work surrounding care: treatment authorizations (RFA automation and tracking), medical-legal evidence preparation (evidence extraction for QME, AME and IME evaluations), patient intake and outcomes follow-through. PhyPal has roots in Seattle, Washington and a peer-reviewed randomized controlled trial behind its approach.
Which states' workers' compensation systems can PhyPal work with?
PhyPal currently works with the workers' compensation systems in California, Washington, Arizona, Texas, New York, New Jersey, Florida and Illinois — including California's DWC Form RFA process — and is expanding to additional states. Authorization Orchestration handles completeness validation, record assembly, submission, status tracking and return of the determination to the EHR in each. PhyPal is not a utilization-review organization.
Does PhyPal do medical record review for medical-legal and independent medical evaluations?
PhyPal does not perform the review or write the report. Its Evidence Infrastructure is medical record AI that prepares the record — classification, medical chronology, clinical-element extraction, gap flags and page-level source provenance — so the physician's own evaluation is complete, faster and defensible. It supports California QME and AME evaluations, independent medical examinations (IMEs), impairment and disability evaluations, peer review and other record-intensive medical-legal work in every state PhyPal operates in.
Can patients sign up on their own?
No. Patients are invited by their clinic. Once invited, they complete a guided intake before their visit and short check-ins between visits, and their care team sees the results. See what to expect as a patient.
Who is behind PhyPal?
PhyPal is built and supported by a team of clinicians, engineers, AI experts and billing specialists. The company's CEO is Ranjeet Randhawa. The team has worked on both sides of the provider–payer transaction.
Start with the workflow creating the most friction.
Whether the challenge is authorizations, complex records, patient intake or follow-through after treatment, PhyPal can begin with one workflow and integrate around the systems your team already uses.